Privacy Policy – How rezeki66 Protects Your Personal Data

1. Introduction

rezeki66 is committed to protecting the privacy and personal data of all players and users who interact with our platform. We understand that the data you share with us — including financial details, identity documents, and gaming history — is sensitive, and we treat it accordingly. This Policy is written in plain language so that every Malaysian player can understand exactly what rezeki66 does with their information, without needing a legal background to follow along.

rezeki66 processes personal data in compliance with applicable data protection legislation, including the requirements imposed by our international gaming licence. As a platform serving Malaysian players, we are mindful of the Personal Data Protection Act 2010 (PDPA) principles and align our data practices accordingly.

2. Data We Collect

rezeki66 collects only the personal data that is necessary for the lawful operation of our platform, fulfilment of regulatory obligations, and delivery of a quality gaming experience. The categories of data we collect are as follows:

3. How We Collect Data

3.1 Direct Collection

The majority of personal data held by rezeki66 is provided directly by you during the registration process, during KYC verification, when making deposits or withdrawal requests, when contacting customer support, and when responding to surveys or promotional communications.

3.2 Automated Collection

When you access the rezeki66 platform, certain technical data is collected automatically by our servers and analytics systems. This includes your IP address, device fingerprint, browser configuration, login timestamps, pages visited, and session duration. This data is used primarily for security and platform performance purposes.

3.3 Third-Party Sources

In limited circumstances, rezeki66 may receive personal data about you from third-party sources, including identity verification service providers used for KYC checks, payment processors used to facilitate deposits and withdrawals, and fraud detection and AML screening services. Data received from these sources is handled in accordance with this Policy and is used only for the purposes for which it was obtained.

4. How We Use Your Data

rezeki66 uses the personal data we hold for the following purposes:

• Account Management: To create, maintain, and administer your rezeki66 account, including processing login requests, updating account details, and managing account security.
• Service Delivery: To process bets and wagers, calculate and pay out winnings, operate gaming software, and deliver the full range of rezeki66 Services.
• Financial Processing: To process deposits via Touch 'n Go, Boost, DuitNow, FPX, Maybank, CIMB, and other accepted payment channels, and to process withdrawal requests to your nominated accounts.
• Regulatory Compliance: To fulfil our obligations under gaming regulations, anti-money laundering laws, and the conditions of our gaming licence, including transaction monitoring, suspicious activity reporting, and record-keeping.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour, to enforce player-imposed limits, and to process self-exclusion requests.
• Customer Support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Platform Improvement: To analyse usage patterns, identify technical issues, test new features, and continuously improve the rezeki66 platform experience for Malaysian players.
• Fraud Prevention: To detect and prevent fraudulent activity, account takeovers, bonus abuse, and other malicious conduct on the platform.
• Marketing (with consent): Where you have opted in to receive marketing communications, to send you information about rezeki66 promotions, new games, and special offers. You may withdraw this consent at any time.

5. Legal Basis for Processing

rezeki66 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and rezeki66 — including account management, game operation, and payment processing.
• Legal Obligation: Processing required to comply with applicable laws — including KYC identity verification, AML transaction monitoring, and regulatory record-keeping.
• Legitimate Interests: Processing carried out in pursuit of rezeki66's legitimate business interests — including fraud prevention, platform security, and platform analytics — where such interests are not overridden by your fundamental rights.
• Consent: Processing based on your explicit consent — primarily for optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

rezeki66 does not sell your personal data to any third party. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment Service Providers: To process deposits and withdrawals, we share necessary financial data with our payment processing partners. These partners are contractually bound to use your data only for payment processing purposes.
• Identity Verification Providers: To fulfil KYC obligations, we may share identity documents and personal details with authorised identity verification service providers.
• Gaming Software Providers: Game providers integrated into the rezeki66 platform may receive pseudonymised session data necessary for game operation. These providers do not receive your full identity data.
• Regulatory Authorities: rezeki66 may disclose personal data to gaming regulators, financial intelligence units, law enforcement agencies, and courts where required by law or regulatory obligation.
• Group Companies: Where rezeki66 operates as part of a corporate group, data may be shared with group entities for operational, compliance, and administrative purposes, subject to the same data protection standards as this Policy.

7. Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit the rezeki66 website. They help the platform remember your preferences, maintain your login session, and gather analytical information about how the platform is used.

7.2 Types of Cookies Used by rezeki66

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in to your rezeki66 account. These cannot be disabled.
• Analytics Cookies: Used to understand how players navigate the rezeki66 platform — which pages are visited most, where users encounter issues, and how game sections are accessed. Data is aggregated and anonymised.
• Preference Cookies: Store your platform preferences such as language settings and display options.
• Security Cookies: Support fraud detection and account security functions.

You may manage cookie preferences through your browser settings. Note that disabling certain cookies may impair the functionality of the rezeki66 platform.

8. Data Retention

rezeki66 retains personal data for the periods necessary to fulfil the purposes for which it was collected, subject to overriding legal and regulatory retention requirements. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your active account plus a minimum of five (5) years after account closure, as required by anti-money laundering regulations.
• Financial Transaction Records: Retained for a minimum of seven (7) years from the date of each transaction, in compliance with financial record-keeping obligations.
• Gaming History: Retained for a minimum of three (3) years from the date of each gaming session, for dispute resolution and regulatory audit purposes.
• Support Communications: Retained for three (3) years from the date of the last communication.
• Technical Logs: Retained for twelve (12) months unless required for longer as part of a security investigation.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with our internal data destruction procedures.

9. Data Security

rezeki66 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and rezeki66 servers.
• Encryption of sensitive data fields at rest, including financial data and identity document copies.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular penetration testing and security audits conducted by independent third-party security firms.
• 24/7 security monitoring and intrusion detection systems.
• Multi-factor authentication requirements for all internal systems that process player data.

In the event of a personal data breach that poses a risk to your rights, rezeki66 will notify affected individuals and the relevant supervisory authority in accordance with applicable breach notification obligations.

10. Your Rights

As a data subject, you have the following rights in relation to personal data held by rezeki66. To exercise any of these rights, contact our support team via live chat or email at [email protected].

• Right of Access: You may request a copy of the personal data rezeki66 holds about you, together with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held by rezeki66.
• Right to Erasure: In certain circumstances, you may request deletion of your personal data. This right is subject to overriding retention obligations under gaming and financial regulations.
• Right to Restrict Processing: You may request that rezeki66 restricts the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a copy of your personal data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including profiling for direct marketing. On receipt of a valid objection to direct marketing, rezeki66 will cease such processing immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

11. International Transfers

rezeki66 may transfer your personal data to countries outside Malaysia in connection with the operation of its platform, including to cloud infrastructure providers, game software providers, and customer support systems. Where such transfers take place, rezeki66 ensures that appropriate safeguards are in place — including contractual protections equivalent to applicable data protection standards — to protect your personal data in transit and at the destination.

12. Children's Privacy

The rezeki66 platform is strictly intended for adults aged 21 and above. rezeki66 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an individual under 21, we will immediately delete that data and close the associated account. If you have reason to believe that a minor has registered on the rezeki66 platform, please contact our support team immediately.

13. Changes to This Privacy Policy

rezeki66 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be communicated to registered account holders via email notification and/or prominent notice on the platform at least fourteen (14) days prior to the effective date of the change. The current version of this Policy, including its effective date, is always available at rezeki66.win/privacy-policy. Your continued use of the platform following the effective date of any revision constitutes acceptance of the updated Policy.

14. Contact Us

If you have any questions about this Privacy Policy, wish to exercise a data subject right, or want to raise a concern about how rezeki66 processes your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly on the rezeki66 platform — the fastest channel for privacy enquiries.
• Email: [email protected] — please include "Privacy Enquiry" in your subject line for prompt routing to our data protection team.

For complaints that cannot be resolved through our internal process, you may escalate to the relevant supervisory authority or gaming regulatory body under the jurisdiction of the rezeki66 gaming licence.